Frequently asked questions
Do you need to reset your password?
Are you having trouble saving your timesheet?
Or are you a client trying to access your reports?
The answers can be found in our list of frequently asked questions.
To get started, tell us if you’re a candidate or client.
Find a job
Frequently asked questions
Do you need to reset your password?
Are you having trouble saving your timesheet?
Or are you a client trying to access your reports?
The answers can be found in our list of frequently asked questions.
To get started, tell us if you’re a candidate or client.
FAQs
My account
If you have forgotten your password, you need to request a password reset via the ‘Forgotten Password’ button. This will send you an email with a link to change your password.
Your username is normally your email address. If you have forgotten your username, please contact your local branch who will be able to advise you further.
If you have entered your password wrong four or more times, this will lock your account. To unlock your account, you need to request a password reset via the ‘Forgotten Password’ button.
I have not received an activation link
You should receive an activation link through email within 15 minutes of registering for an account. If you have not received your activation email after 2 hours, please click the forgotten password button and request a new password as this will work as an activation for your account. You should only do this once. If these steps have not worked, please email Unitemps@warwick.ac.uk and one of the team will aim to help you.
I have requested a password reset but have not received the email
If you have requested a password reset but have not received the email, first make sure that you are checking the email address that you have registered with. If so, check your spam folder as the email may been sent there, please do not request multiple times.
I no longer have access to my registered email address and so can’t receive the password reset email
If you no longer have access to the email address you have registered with and can’t log in to change it, please contact your local branch.
The password reset link is valid for one use only, and will expire after 24 hours or after it has already been clicked on. If this happens, request a new password reset. If you requested the email multiple times, please use the latest email.
I have logged into my account, but I am unable to see my assignment under ‘My Jobs’
Please contact your local branch who will be able to advise you further.
My timesheet
I am unable to edit my saved timesheet
Make sure you go to ‘timesheets’ in the grey bar at the top of the page once you have logged in. You will be able to see a list of your timesheets and will be able to click through to your saved timesheet to edit it.
I am unable to submit a timesheet from more than four weeks ago
You are only able to submit a timesheet on the website from the past four weeks. If you need to enter one from before then, please contact your local branch who will be able to advise you further.
My jobs by email
I want to opt in to receive Unitemps jobs emails
Log into your account and go to ‘My Details’ on the left hand menu. In the form, where it says ‘Receive new job emails’ select ‘Yes’ from the dropdown and save the page.
I no longer want to receive Unitemps job emails
Click the ‘Unsubscribe’ link at the bottom of one of the Unitemps job emails. This will unsubscribe you from our mailing lists. Alternatively, you can log into your account and go to ‘My Details’ on the left hand menu. In the form, where it says ‘Receive new job emails’ select ‘No’ from the dropdown and save the page. This will take up to 24 hours to take effect.
We have put in place suitable security procedures to safeguard your information. Please see our Privacy Policy and Terms & Conditions for more information.
My account
If you have forgotten your password, you need to request a password reset via the ‘Forgotten Password’ button. This will send you an email with a link to change your password.
Your username is normally your email address. If you have forgotten your username, please contact your local branch who will be able to advise you further.
I have forgotten my pin to approve timesheets
When logged into your account, click on your name in the top right hand corner of the screen and choose the reset pin option. This will give you the option to receive an email with a new pin. Please note that Unitemps teams are unable to reset your pin for you.
If you have entered your password wrong four or more times, this will lock your account. To unlock your account, you need to request a password reset via the ‘Forgotten Password’ button.
My activation link has expired
Activation email links are only valid for 24 hours. To request a new activation email, please use the forgotten password option on the website. You should only do this once. If these steps have not worked, please email Unitemps@warwick.ac.uk and one of the team will aim to help you.
I have requested a password reset but have not received the email
If you have requested a password reset but have not received the email, first make sure that you are checking the email address that you have registered with. If so, check your spam folder as the email may been sent there, please do not request multiple times.
The password reset link is valid for one use only, and will expire after 24 hours or after it has already been clicked on. If this happens, request a new password reset. If you requested the email multiple times, please use the latest email.
My temps
My temporary worker cannot input their timesheets/see the job on their profile?
Please ask your temporary worker to email the branch and one of our consultants will respond to their query.
How do I request card/IT access for my temporary worker?
Unitemps manage the card/IT access requests for Unitemps workers. Please request this access by emailing your Unitemps consultant.
Where do I find out information about the working restrictions for my temporary worker?
Working restrictions can be viewed by logging into your Client account, selecting ‘My Temps’ from the menu. Any restrictions will be noted under the ‘Visa Restrictions’ column.
When can temporary workers from overseas work outside of their restricted hours?
If your temporary worker has restrictions on their work due to their visa, they may be able to work more than their usual restricted hours outside of term time. As the rules can vary for different degree levels it is important to seek guidance from Unitemps for each temp before allowing them to work.
How will I know when my temp is eligible to work?
Before a temporary worker begins an assignment it is essential they have registered on our website and have visited one of our branches to establish their eligibility to work in the UK. Guidance for the temporary working on what documents they need to bring can be found by visiting the information hub and selecting Candidate and the relevant branch. If you are uncertain whether one of your temporary workers has completed this process then please contact your Unitemps consultant who will be happy to help you.
How do I obtain reports on my temps?
Reports can be obtained by logging into your Client account and selecting ‘Reports’ from the menu. From here you can select a number of filtering options to produce reports which will allow you to track your jobs, temps, timesheets and spend if you use an internal cost code.
When are the cut-off and pay dates?
Each branch has their own payroll cut-off and pay dates. Please visit the information hub, and select candidates and the relevant branch to view these dates.
Privacy and protection
Unitemps takes active steps in helping to maintain the privacy and protection of our jobseekers from fraudsters when posting or responding to job adverts online.
Unitemps shares the information learned through SAFERjobs (Safe Advice For Employment and Recruitment) to actively identify and combat criminal activities and internet scams to help protect our recruiters and jobseekers from being victimised by fraudulent activity.
To stay safe in your job search, we recommend you visit SAFERjobs and read through their free information and advice on how to conduct a safer job search at www.safer-jobs.com.
